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FAQs
My camera doesn't seem to work with Zu3D?
Why didn't I get sent a CD when I ordered Zu3D?
Where is the Audio Library stored?
How do I change the Audio Library path when installing over a network?
Can I install Zu3D to a server, and run the program across the network?
We use a proxy server - will Zu3D work?
How do I install .Net 2.0 on my network?
Zu3D needs to have .Net 2.0 installed first - where do I get it from?
Can the single user version of Zu3D be registered offline?
How do I export my film to the Zu3D gallery or YouTube?

 

My camera doesn't seem to work with Zu3D?

The first thing to do is to check that your camera is being recognised by your PC.
To do this download the Microsoft test utility by clicking on this link:
 
Unzip the downloaded file, and run the file amcap.exe.  If your camera is working you should see the live image on your screen.    If you don't see the image from your camera in AM Capture you need to check that the camera is installed and connected correctly.
 
If you do see the image in AM Capture but it is still not working in Zu3D please contact us via the support form providing as much information as possible about your camera and any error messages Zu3D produces. 

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Why didn't I get sent a CD when I ordered Zu3D?

At Zu3D we like to keep everything 'digital' wherever possible.   This saves money and benefits the envirnoment, as it requires no packaging or fuel miles for postage. 
 
It also makes it easier for us to send out updates as we can just update your download link.  
 
If you do want a hardcopy it is possible to order one for an extra £6.50 ex VAT.

 

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Where is the Audio Library stored?

By default, the audio library will be installed to:  
 
C:\Program Files\ZuLogic Ltd\Zu3D\Media Library\ 
 
In the single-user (ie, non-network) version of the Zu3D software, this path can be altered during installation.
While it is recommended that the audio library is installed to the local PC, it is also possible to install it to a network share, either via a mapped drive or UNC path.

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How do I change the Audio Library path when installing over a network?

If you are using an RM CC3/CC4 network, the default path for the audio library is:  P:\ZuLogic Ltd\Zu3D\Media Library\
 
If you wish to alter this, full instructions can be found in the 'advanced' section of the following documents:
 
 
If you are deploying Zu3D on a normal windows network you can change the default path for the audio library by editing and deploying a simple registry file to your workstations. An example registry file can be download here.

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Can I install Zu3D to a server, and run the program across the network?

No, Zu3D must be installed to each workstation.

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We use a proxy server - will Zu3D work?

Zu3D requires internet access for activation (single-user) and to allow animations to be uploaded to the online gallery. By default, it will use the same settings as your internet browser, but they can also be altered manually (if your proxy server requires a login, for example).
These settings can be found under 'Network Settings' in the 'Settings' menu.
 
If you are performing a network install of the software, and manual proxy settings are needed, they can be exported to a registry file for easy deployment using the button on the 'Advanced' tab in 'Network Settings'.

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How do I install .Net 2.0 on my network?

If you have an RM CC4 network; good news! It will be included in all of your workstation builds by default, so you don't need to worry.
 
If you have an RM CC3 network, and .Net 2.0 is not already installed, you can order a free copy from RM. More details here.
 
Instructions for deploying .Net 2.0 on a 'vanilla' Windows server network can be found here. Note: these instructions are for Server 2000, but apply equally to later versions of Windows Server.

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Zu3D needs to have .Net 2.0 installed first - where do I get it from?

.Net 2.0 can be downloaded from the Microsoft website: .Net 2.0
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Can the single user version of Zu3D be registered offline?

Yes - Contact us at support@zu3d.com for more information.

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How do I export my film to the Zu3D gallery or YouTube?

Click 'File' on the top menu bar. Select 'Make Movie' you can then export your film as either an avi, wmv or flv file that is able to be uploaded to the Zu3D gallery or YouTube. 


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